Shipping policy

Thank you for shopping with us at CheviotBike! We are committed to providing you with the best service and delivery experience. Please review our shipping policy below:

1. Order Processing:

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.

  • You will receive an email notification once your order has been dispatched, along with a tracking number.

2. Shipping Methods and Delivery Times:

  • We offer a range of shipping methods to suit your needs:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 2-4 business days

    • Overnight Shipping: 1 business day

  • Shipping times may vary depending on your location and any potential delays by the carrier.

3. Shipping Fees:

  • Shipping fees are calculated at checkout based on the delivery address and the shipping method chosen.

  • Free shipping may be available for certain promotions or on orders over a specific value. Please check our website for current offers.

4. International Shipping:

  • We currently offer international shipping to select countries. Please check our shipping calculator at checkout for availability and estimated delivery times.

  • International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

5. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number. You can use this to track the status of your delivery via the carrier’s website.

6. Address Accuracy:

  • Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or non-delivery due to incorrect addresses. If a package is returned due to an incorrect address, you may be responsible for reshipping charges.

7. Lost or Damaged Items:

  • If your order is lost or damaged during transit, please contact our customer service team immediately. We will assist in filing a claim with the carrier and ensure that you receive a replacement or refund.

8. Customer Support:

  • If you have any questions or concerns regarding your shipment, please contact our customer service team at [insert email or phone number] or visit our support page. We are here to help!

Thank you for choosing CheviotBike. We appreciate your business!